Account Director, Client Services

About the role

<div class="content-intro"><p><strong>About WPP Media</strong></p> <p>WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. </p> <p>WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.</p> <p>For more information, visit <a href="wppmedia.com">wppmedia.com</a>.</p></div><p><strong>3103 - Account Director, Client Services - UK</strong></p> <p><strong>Role Summary and Imapct</strong></p> <p><strong>Google via Media Futures Group - A little about us:</strong></p> <p>Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.</p> <p>We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.</p> <p><strong>About the Search / Brand &amp; Rep / YouTube team</strong></p> <p>This pod sits at the heart of Google’s ecosystem. It encompasses Search, Google's foundational product that is constantly evolving to offer innovative new ways for users to get the most relevant and advanced search results. You'll also drive Brand &amp; Rep, shaping the corporate outlook by highlighting AI Leadership, Recruitment, and key Policy areas like Privacy, Online safety, and Digital sovereignty. Additionally, you will work on YouTube, a globally recognised brand with expanding opportunities across Shorts and the creator economy. Throughout it all, you'll work alongside a large, welcoming, and bright multidisciplinary team that offers great opportunities to collaborate, learn and grow.</p> <p><strong>About the Client Services team</strong></p> <p>The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.</p> <p><strong>Position Summary:</strong><br>- Autonomously lead and oversee the end-to-end (E2E) delivery of campaigns/projects and serve as the primary escalation point for those campaigns.<br>- Drive best-in-class work and profitable agency revenue on assigned campaigns.<br>- Develop leadership skills and manage a team of direct reports.</p> <p><strong>Essential Functions/Responsibilities:</strong></p> <p><span style="text-decoration: underline;">Client Satisfaction</span><br>- Drive client satisfaction by ensuring flawless end-to-end delivery of assigned campaigns.<br>- Act as the primary escalation point for client issues and barriers on these campaigns.<br>- Cultivate relationships with key client stakeholders relevant to your assigned campaigns.</p> <p><span style="text-decoration: underline;">Team Happiness</span><br>- Lead by example in fostering a positive, inclusive, and high-performing culture within your campaign teams.<br>- Champion the development of your direct reports and ensure actionable feedback is consistently provided.<br>- Recognise and reward exceptional work across the team working on your workstreams.</p> <p><span style="text-decoration: underline;">Work Quality and Innovation</span><br>- Drive the standard for work quality and innovation across the end-to-end delivery of assigned campaigns/projects.<br>- Oversee the delivery of m

Skills