Senior Block Manager / Team Leader

About the role

<h3>About Dwelly</h3> <p>Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.<br><br>We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.</p> <p><strong>Please note this role sits with Helen Breeze Property Management, Sevenoaks, Dwelly's Agency.</strong></p> <h1><span style="font-size: 12pt;"><strong>The Role</strong></span></h1> <p>We're looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area.</p> <p>This is a key role within the business, with overall responsibility for a specialist block-management team of four — two property managers and two accounts administrators — together with oversight of a portfolio of approximately 50 residential blocks, none exceeding 18 metres in height.</p> <p>This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business, providing technical and operational leadership to the team, acting as a point of escalation for complex matters, and having direct involvement in key business decisions and future growth.</p> <h1><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h1> <ul> <li>Lead, support and develop a team of two Property Managers and two Accounts Administrators</li> <li>Oversee the day-to-day planning and operation of the block-management department</li> <li>Provide technical guidance, support and workload management to the team</li> <li>Maintain overall oversight of a portfolio of approximately 50 residential blocks</li> <li>Act as the principal point of escalation for complex property, leaseholder and client matters</li> <li>Oversee service-charge budgets, financial management and accounts across the portfolio</li> <li>Ensure accounts are prepared accurately and delivered within agreed timescales</li> <li>Set, monitor and review departmental KPIs and performance</li> <li>Provide monthly management reports to senior management</li> <li>Maintain high standards of customer service and client communication</li> <li>Oversee compliance and health &amp; safety requirements across the portfolio</li> <li>Ensure appropriate action is taken where compliance or maintenance issues are identified</li> <li>Support the team with major works, contractor management and other complex property matters</li> <li>Provide leadership and direction while remaining hands-on and accessible to the team</li> <li>Contribute to wider business strategy, operational improvements and future growth</li> </ul> <h1><span style="font-size: 12pt;"><strong>What We're Looking For (Essential)</strong></span></h1> <ul> <li>At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health &amp; safety, and the Building Safety Act</li> <li>Strong practical experience managing residential block portfolios</li> <li>Strong knowledge of leasehold and service-charge management</li> <li>Experience overseeing budgets, accounts and financial matters associated with managed properties</li> <li>Good working knowledge of the Building Safety Act and relevant building safety requirements</li> <li>Strong understanding of compliance and health &amp; safety within residential property management</li> <li>Excellent organisational and time-management skills</li> <li>Strong communication and client-management skills</li> <li>Ability to dea

Skills