Founding Product Success Manager, Head of CS Track

About the role

About BoWatt BoWatt is building agentic requirements and systems engineering software for manufacturing. We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents. We bootstrapped BoWatt to €500k+ ARR before raising our first round. BoWatt is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo. You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups. The role As our Founding Product Success Manager, you will sit between our customers and product team. You will own customer success after the initial sale while also playing a hands-on role in shaping and improving the product. This is not a traditional Customer Success role. You will work directly with customers, understand their problems in depth, and work with our engineers to turn those problems into product improvements. Own the customer relationship after the initial sale, from onboarding through successful adoption and long-term partnership Build strong relationships with users, champions, and senior stakeholders at large Mittelstand companies and Tier-1 enterprises in the DACH region and beyond Spend significant time with customers to understand their workflows, problems, and product needs Drive product adoption across customer teams and help users integrate BoWatt into their day-to-day engineering processes Ensure customers get measurable value from BoWatt by regularly reviewing progress, identifying blockers, and developing practical solutions Run operative product management for customer-driven improvements: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementation Test new features with customers, collect feedback, and iterate together with the product and engineering teams Own customer-facing software incidents and bugs end-to-end, from initial investigation and reproduction through prioritization and resolution with engineering Identify opportunities to expand BoWatt within existing customers across additional teams, use cases, and business units Bring structured customer feedback into the product team and help shape our product roadmap Build and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer success Develop deep expertise in BoWatt's software, customers, and target industries During your first 6 months, you will work closely with our CPO and product team to develop the product, industry, and customer knowledge needed to gradually take ownership of increasingly complex customers and product initiatives. You You genuinely enjoy working with customers and building strong, long-term relationships You enjoy getting into the details of customer problems and figuring out how the product can solve them You write clearly, communicate confidently, and know how to get to the point with both technical users and senior stakeholders You are highly structured and take ownership of driving projects and customer initiatives to completion You can understand complex customer challenges and turn them into clear, practical solutions and product requirements You are proactive: you identify risks and opportunities early rather than waiting for customers to raise them You are comfortable working with technical B2B products and are curious about how engineering and manufacturing teams operate You are comfortable working closely with software engineers and discussing bugs, features, priorities, and trade-offs You

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