L3 Support Engineer

About the role

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&amp;D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&amp;D.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}">&nbsp;</span></h3> <p data-start="190" data-end="372">We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US.</p> <p data-start="374" data-end="645">This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&amp;D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.</p> <p>The work location is in&nbsp;<strong>Béthune, France.&nbsp;</strong></p> <h3><strong><span data-ccp-props="{"335559685":720,"335559991":360}"><span class="TextRun MacChromeBold SCXW95146830 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95146830 BCX0" data-ccp-charstyle="Strong">Your responsibilities will include:</span></span><span class="EOP SCXW95146830 BCX0" data-ccp-props="{"134233117":true,"134233118":true}">&nbsp;</span></span></strong></h3> <p data-start="860" data-end="908"><strong data-start="860" data-end="908">Deep Technical Investigation (Primary Focus)</strong></p> <ul data-start="909" data-end="1166"> <li data-start="909" data-end="1024"> <p data-start="911" data-end="1024">Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).</p> </li> <li data-start="1025" data-end="1106"> <p data-start="1027" data-end="1106">Detect recurring patterns across sites and convert findings into durable fixes.</p> </li> <li data-start="1107" data-end="1166"> <p data-start="1109" data-end="1166">Own technical workstreams during high-severity incidents.</p> </li> </ul> <p data-start="1168" data-end="1198"><strong data-start="1168" data-end="1198">Vendor &amp; R&amp;D Collaboration</strong></p> <ul data-start="1199" data-end="1389"> <li data-start="1199" data-end="1261"> <p data-start="1201" data-end="1261">Build evidence packs and drive escalations with ODM and R&amp;D.</p> </li> <li data-start="1262" data-end="1325"> <p data-start="1264" data-end="1325">Push for firmware, component, and platform-level resolutions.</p> </li> <li data-start="1326" data-end="1389"> <p data-start="1328" data-end="1389">Track outcomes and ensure knowledge flows back to operations.</p> </li> </ul> <p data-start="1391" data-end="1435"><strong data-start="1391" data-end="1435">Firmware &amp; Platform Readiness (BIOS/BMC)</strong></p> <ul data-start="1436" data-end="1596"> <li data-start="1436" data-end="1535"> <p data-start="1438" data-end="1535">Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).</p> </li> <li data-start="1536" data-end="1596"> <p data-start="1538" data-end="1596">Help operationalize platform standards across datacenters.</p> </li> </ul> <p data-start="1598" data-end="1624"><strong data-start="1598" data-end="1624">Knowledge &amp; Enablement</strong></p> <ul data-start="1625" data-end="1759"> <li data-start="1625" data-end="1696"> <p data-start="1627" data

Skills