ECommerce Acceleration Manager

About the role

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Wella, Nestlé, Mattel, Panasonic, HTC, and Philips to accelerate growth, maximize margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms. Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it. Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history! Tasks About the Role We are looking for an eCommerce superstar who knows Amazon inside out, loves getting stuck into client accounts and has the drive to make things happen. You will be commercially minded, proactive and comfortable moving between the detail of Vendor and Seller Central and the bigger picture of growing brands online. What matters most to us is strong Amazon marketplace knowledge, particularly Vendor Central, combined with the right attitude: self-aware, accountable, curious and always looking for ways to improve. What You’ll Be Doing Own and develop relationships with key client accounts, becoming a trusted eCommerce partner and day-to-day point of contact. Take ownership of Amazon performance across both Vendor Central (1P) and Seller Central (3P), with a strong understanding of how Vendor operates commercially and operationally. Develop a deep understanding of each client's strategy, objectives and key stakeholders, translating these into clear marketplace growth plans. Own and support the full end-to-end eCommerce process across key accounts, including catalogue and content, pricing, promotions, inventory, availability, operational performance and customer experience. Analyse sales, profitability and marketplace performance to identify risks and opportunities, turning data into clear recommendations and actions. Proactively troubleshoot Vendor and Seller Central issues and work with Amazon, clients and internal teams to drive resolution. Plan and deliver regular client performance reviews and QBRs, providing clear insights, recommendations and next steps. Work closely with eCommerce Operations, Advertising, Content, Technology and other internal teams to deliver excellent execution for clients. Support promotional campaigns, new product launches and peak trading moments, ensuring plans are commercially sound and operationally ready. Identify opportunities to expand client performance and scope across Amazon and, where relevant, other marketplaces. Provide guidance, coaching and support to more junior members of the eCommerce Acceleration team and help raise standards across the wider team. Requirements What You Bring to the Role Essential Strong hands-on experience managing Amazon marketplace accounts, either brand-side or agency-side. Good working knowledge of both Amazon Vendor Central and Seller Central. Vendor Central experience and a clear understanding of the 1P model is particularly important for this role. Experience understanding the commercial and operational levers that drive Amazon performance, including sales, margin, availability, pricing, catalogue health and promotions. Strong client and stakeholder management skills, with the confidence to build trusted relationships and communicate clearly. Commercially minded and analytical, with the ability to turn data into useful insights and practical actions. Proactive and solutions-focused. You spot issues early, take ownership and don't wait to be told what to do. Self-aware, open to feedba

Skills