Senior Merchant Success Manager

About the role

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the&nbsp;ShipBob&nbsp;Team, you will...</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}">&nbsp;</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">:&nbsp;We champion continuous learning and innovation.&nbsp;You'll&nbsp;take on real problems,&nbsp;create tangible&nbsp;solutions, and&nbsp;drive results that move the needle&nbsp;for&nbsp;ShipBob,&nbsp;our merchants, and for your own professional growth.&nbsp;If&nbsp;you're&nbsp;ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559740":276}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike:&nbsp;</span></strong><span data-contrast="none">At&nbsp;ShipBob,&nbsp;leaders are&nbsp;accessible;&nbsp;feedback flows in both directions, and&nbsp;everyone, regardless of their seniority or role, steps up to help when needed.&nbsp;We hold each other to&nbsp;high standards&nbsp;because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}">&nbsp;</span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose:&nbsp;</span></strong><span data-contrast="none">We are results-driven and&nbsp;clear about what that means: our&nbsp;goals are specific, accountability is shared, and every team member can see how their work connects to&nbsp;our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}">&nbsp;</span></span></li> </ul></div><p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span class="TextRun SCXW238963427 BCX8" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW238963427 BCX8">Hiring timeline: We are actively accepting applications and conducting interviews for this position. The anticipated start date for the selected candidate is February 2027.</span></span></span></strong></span></p> <p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span class="TextRun SCXW238963427 BCX8" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW238963427 BCX8">Location:</span></span></span></strong><span data-contrast="none"><span class="TextRun SCXW238963427 BCX8" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW238963427 BCX8"> Remote in United Kingdom</span></span></span><span class="EOP Selected SCXW238963427 BCX8" data-ccp-props="{"335551550

Skills