Principal Customer Success Manager

About the role

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="auto">Principal Customer Success Manager</span></strong><span data-ccp-props="{"335559739":100}">&nbsp;</span></p> <p><strong><span data-contrast="auto">So, what's the role all about?</span></strong><span data-ccp-props="{"335559738":200,"335559739":160}">&nbsp;</span></p> <p><span data-contrast="auto">Our Principal Customer Success Managers are the face NiCE CX puts in front of our most valuable customers and partners – the people who can walk into a boardroom, read the room, and change how a conversation is going within minutes. This is a role for someone who thrives on relationships, backs their own instincts, and isn’t afraid to lead from the front.</span><span data-ccp-props="{"335559739":200}">&nbsp;</span></p> <p><span data-contrast="auto">You’ll take ownership of some of our most strategic, high-value, and high-complexity accounts, becoming the one person a customer or partner turns to when it matters most. Programme delivery, governance, and technical execution sit with our specialist teams – your job is to be the constant thread that keeps the customer’s priorities, expectations, and experience front and centre, whatever is happening behind the scenes.</span><span data-ccp-props="{"335559739":200}">&nbsp;</span></p> <p><span data-contrast="auto">This isn’t a role for someone who wants to sit behind a desk managing a queue of tickets. It’s for someone who wants to own outcomes, influence at the highest levels, and be trusted to make the right call under pressure.</span><span data-ccp-props="{"335559739":200}">&nbsp;</span></p> <p><span data-contrast="auto">You’ll work closely with Sales, Delivery, Product, and every team working behind the scenes – not to do their job for them, but to make sure their work lands in a way the customer genuinely feels and values. Interaction with customers spans phone, email, chat, and video, with regular face-to-face engagement where it counts, and travel to be in the room for the moments that matter.</span><span data-ccp-props="{"335559739":200}">&nbsp;</span></p> <p><strong><span data-contrast="auto">How will you make an impact?</span></strong><span data-ccp-props="{"335559738":200,"335559739":160}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":432,"335559991":216,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Be the single, unmistakable point of ownership for our most strategic accounts – the person customers and partners trust to make things happen</span><span data-ccp-props="{"335559739":160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":432,"335559991":216,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Walk into any room – boardroom, business review, executive briefing – and hold it, adapting your style to the audience and the moment</span><span data-ccp-props="{"335559739":160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":432,"335559991":216,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Build senior relationships that go beyond the day-to-day, becoming a genuine trusted advisor to VP and C-suite stakeholders</span><span data-ccp-props="{"335559739":160}

Skills