Senior People Coordinator

About the role

<ul> <li>Location: Bristol, London, Edinburgh UK Hybrid.</li> <li>Level: C2</li> <li>Team: People Team</li> <li>Salary: £35,000-£44,000</li> <li>Reporting To: Senior People Operations Partner</li> </ul> <p>This role is based in London, Bristol or Edinburgh and requires an existing right to work in the UK.</p> <p>At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.</p> <h3><strong>Kaluza Overview</strong></h3> <p>Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.</p> <p>Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.</p> <p>With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.</p> <p><strong>What will I be doing?</strong></p> <ul> <li>Own the People service desk queue day-to-day: triaging, responding to, and resolving employee queries, and keeping response times and queue health on track.</li> <li>Continuously improve our Jira Service Desk itself - refining triage, workflows, and automations - and feed recurring ticket themes back into our People Bot's knowledge base, so the answers people get before they ever need a human just keep getting better.</li> <li>Be the main point of contact for new joiners between offer and day one, partnering with Talent Acquisition to make pre-boarding seamless and ensuring nothing falls through the cracks.</li> <li>Own and continuously improve the onboarding experience end-to-end - from offer acceptance to day one and beyond - so every new hire feels genuinely welcomed and set up for success.</li> <li>Support payroll inputs, benefits administration, and compliance activities, making sure our processes hold up against internal policy and employment law requirements.</li> <li>As you grow into the role: help audit and redesign People processes, identifying where automation, AI, or self-service can reduce manual effort and put information directly in employees' hands.</li> <li>Roll up your sleeves on cross-functional People projects as they come up - whether that's a Reward cycle, a hiring initiative, or an experience improvement.</li> </ul> <p><strong>About You&nbsp;</strong></p> <p>Ideally, you'll have/be:</p> <ul> <li>Some experience in a People Operations or HR administrative role, with a genuine interest in how operational rigour underpins the employee lifecycle.</li> <li>Hands-on comfort with a HRIS, ideally Workday - confident entering and updating records accurately as part of onboarding and lifecycle admin, even if deeper reporting and analysis isn't your focus.</li> <li>A naturally curious, detail-oriented approach to data - happy to flag something that looks off, even while you're still building the experience to know exactly why.</li> <li>Some exposure to payroll input processes, or strong eagerness to learn them, with the attention to detail accurate processing demands.</li> <li>Some experience administering employee benefits (enrolment, changes, queries), and comfortable being a point of contact when something needs sorting.</li> <li>A habit of noticing when a process is clunky and saying so - you don't need to have led a full redesign yet, but you think about <em>why</em> something works the way it does.</li> <li>Experience using a service desk tool (Jira or similar) to manage and triage a queue, wi

Skills