Senior Product Manager - Consumer Lifecycle

About the role

<h1>Senior Product Manager – Consumer Lifecycle</h1> <p><strong>Location:</strong> London, United Kingdom&nbsp;</p> <p><strong>Employment type:</strong> Permanent, full-time, Office first</p> <p><strong>This role does not support Visa sponsorship and candidates must have the right to work in the UK.</strong></p> <h2>Team description</h2> <p>The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement.&nbsp; As the sole Product Manager for consumer activation and engagement, you&nbsp; will own that funnel end to end, improving conversion at every stage.&nbsp;</p> <h2>What you'll do</h2> <ul> <li>Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use</li> <li>Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction</li> <li>Balance fraud and verification controls with a smooth, user-friendly product experience</li> <li>Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership</li> </ul> <h2>You'll be great for this role if…</h2> <ul> <li>Experience leading a consumer product area with clear commercial and KPI accountability</li> <li>Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders</li> <li>Experience driving engagement or retention within a consumer-facing mobile app used at scale</li> <li>Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience</li> <li>Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership</li> </ul> <h2>Why you should join SumUp</h2> <ul> <li>🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role</li> <li>involves an office-first setup</li> <li>🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced</li> <li>🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success</li> <li>🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves</li> <li>📚 A dedicated annual L&amp;D budget for attending conferences and/or advancing your career through further education</li> <li>🏥 Health matters: private health insurance, including optical and dental</li> <li>🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta</li> <li>💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)</li> <li>🛡 Peace of mind: life insurance from MetLife for 2× your salary</li> <li>🌴 Break4me: 1-month sabbatical after 3 years of service</li> <li>🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team</li> </ul> <h2>About SumUp</h2> <p>Be empowered to do more that matters.</p> <p>At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.</p> <p>Our commitment to small businesses is reflected in <a href="https://youtu.be/9DG64C3moeQ?si=YpcWuBNBTOQPzeLI">our diverse team</a> of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. <a href="https://www.sumup.com/careers/culture/">Our core values</a> lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and profession

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