Rugby Systems Operator

About the role

Rugby Systems Operator Location: Within a commutable distance of the Basingstoke office, with willingness to travel to matches/events Contract: Full-Time, Permanent Travel: There will be travel domestically, with potential travel across Europe and globally Expected Start Date: ASAP Why Hawk-Eye & Why Rugby? Hawk-Eye provides video replay services across a wide number of local and global Rugby events, including domestic UK & European club competitions, international fixtures and major World Rugby events. We are passionate about Rugby and dedicated to bringing the best experiences to our audience. Our team is growing, and we are looking for talented individuals like you to join us on this exciting journey. This is an exciting opportunity to work at the forefront of sports technology across major sporting events. You will be part of a dynamic team delivering world-class tech solutions, designed to make rugby safer, fairer and more engaging. The Rugby department delivers our SMART product across a wide range of high-profile Rugby events all over the globe each year. Want to learn more? Check this blog out: https://medium.com/hawk-eye-innovations/team-hawk-eye-the-people-podcast-series-2-episode-1-37e1cb634f08  What Does A Rugby Systems Operator Do? Installation and setup of Hawk-Eye technology in the build-up to matches, and performing pre-match checks (this can involve physically demanding work, such as rigging cameras and running cables); Operation of Hawk-Eye video replay technology, supporting users such as Match Officials and Match Day Medical Staff in identifying and reviewing potential incidents; Liaise with key stakeholders from broadcasters, companies, match officials and teams to ensure all contractual obligations are seamlessly delivered; Deliver Remote Support to live operations using your technical knowledge and problem-solving skills to troubleshoot hardware and software issues; Providing quick resolutions for any technical issues; Liaise with our Rugby Remote Support team to ensure smooth setup and match operations; Conduct detailed pre-match checks of the system in accordance with standard procedures; Monitoring hardware and software performance; Taking ownership of our system on-site and representing our company in the best possible manner; Research and development into new projects and technologies; Maintenance of the kit and equipment needed to run the system. Why Is This the Right Job for You? This position is perfect for you if you possess: A technical grounding Strong problem-solving skills Excellent communication with the ability to liaise with clients and customers in a professional and approachable manner Great teamwork skills A passion for innovation A willingness to learn Flexible and willing to travel worldwide regularly The ability to thrive in a fast-paced and pressurised environment An interest in rugby and/or rugby analysis French Language skills are a bonus At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply. Team Culture: We pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include: Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry. Teamwork: We celebrate our successes and learn from our experiences as a team. Passion: We love creating and making a difference through sport. What Difficulties Might I Face? Up to this point, I’m sure there have been many things that you find intriguing about the role; however, there can be difficult times: Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last minute. Travelling Abroad: You can expect to spe

Skills