Senior Resource Manager - Capacity Planning

About the role

<p>Berlin / Hamburg</p> <p>Hybrid</p> <p><em>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand &amp; Media, Experience, Commerce, CRM, and Technology &amp; Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.</em></p> <p><strong>JOB PURPOSE</strong></p> <p>We’re looking for a strategic and experienced Resource Manager to join our EMEA resourcing team for our Experience &amp; Engineering DACH Team (Across Germany and Switzerland). This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.</p> <p>You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.</p> <p>A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops, among others.&nbsp;</p> <p>We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.</p> <p>At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.</p> <p><strong>WHAT YOU'LL DO</strong></p> <p><strong>Resource Planning &amp; Optimization</strong></p> <ul> <li>Own and manage the full resourcing lifecycle across Experience &amp; Engineering requests for a pool of ~100 FTE</li> <li>Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing.</li> <li>Make strategic resourcing decisions considering project margins, business priorities, and talent development</li> </ul> <p><strong>Demand Forecasting &amp; Workforce Planning</strong></p> <ul> <li>Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans</li> <li>Develop and maintain accurate short- and long-term demand forecasts</li> <li>Identify skill gaps and workforce needs, partnering with Craft Leads and People &amp; Culture on hiring and training.&nbsp;</li> </ul> <p><strong>Cross-Regional Resourcing &amp; External Support</strong></p> <ul> <li>Coordinate resourcing across EMEA, including nearshore and offshore teams</li> <li>Identify and onboard freelancers or external partners when internal capacity is unavailable</li> <li>Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing</li> </ul> <p><strong>Stakeholder Management &amp; Collaboration</strong></p> <ul> <li>Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads</li> <li>Ensure alignment between resourcing strategies and business priorities</li> <li>Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs</li> </ul> <p><strong>Risk Management &amp; Conflict Resolution</strong></p> <ul> <li>Proactively identify risks in resourcing plans and implement mitigation strategies</li> <li>Manage and resolve resource conflicts, competing priorities, and overlapping demands</li> </ul> <p><strong>Reporting, Data &amp; Governance</strong></p> <ul> <li>Maintain high data quality within resource management tools (e.g., Resource Guru)</li> <li>Ensure compliance with processes such as time tracking, alloca

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