Lead Support Engineer (f/m/d)

About the role

<h3 data-path-to-node="22">Our <strong data-path-to-node="22" data-index-in-node="4">Order and Inventory Management Team</strong> is looking for a <strong data-path-to-node="22" data-index-in-node="57">Support Engineer (f/m/d) - Domain Manager</strong> on a <strong data-path-to-node="22" data-index-in-node="104">Permanent Contract</strong> based in <strong data-path-to-node="22" data-index-in-node="132">Lille.</strong></h3> <p data-path-to-node="23">Passionate about logistics innovation, our team of 10 designs and operates the global digital solutions orchestrating Decathlon's order and stock flows. Our impact: guaranteeing the right product in the right place at the right time for our stores, warehouses, and marketplaces worldwide. Our challenges: accelerating the group's digital transformation, integrating new business models (circular economy, wholesale), and preparing the transition to SAP S/4HANA.</p> <h3 data-path-to-node="24">YOUR FUTURE CONTRIBUTION</h3> <p data-path-to-node="25">As a <strong data-path-to-node="25" data-index-in-node="5">Support Engineer (f/m/d)</strong>, you will ensure the stability, efficiency, and evolution of our order and stock orchestration tools. Your core responsibilities include:</p> <ul data-path-to-node="26"> <li> <p data-path-to-node="26,0,0"><strong data-path-to-node="26,0,0" data-index-in-node="0">Run Management &amp; User Commitments:</strong> Organize daily ticket resolution, ensure service level agreements (stock accuracy KPIs, dispatch timing), and provide dedicated support during peak commercial periods.</p> </li> <li> <p data-path-to-node="26,1,0"><strong data-path-to-node="26,1,0" data-index-in-node="0">Incident Resolution &amp; Continuous Improvement:</strong> Perform root cause analysis, enhance monitoring tools (dashboards, control towers), and automate recurring tasks leveraging tech and AI.</p> </li> <li> <p data-path-to-node="26,2,0"><strong data-path-to-node="26,2,0" data-index-in-node="0">Transformation Projects &amp; SAP:</strong> Challenge upcoming product features with the project team, drive updates on our SAP ECC module (SD/MM), and help prepare the S/4HANA migration planned for 2028.</p> </li> <li> <p data-path-to-node="26,3,0"><strong data-path-to-node="26,3,0" data-index-in-node="0">Communication &amp; On-Call Rotations:</strong> Maintain transparent communication with stakeholders during incidents or maintenance, and participate in on-call rotations for critical operations.</p> </li> </ul> <h3 data-path-to-node="27">WHAT YOU BRING</h3> <ul data-path-to-node="28"> <li> <p data-path-to-node="28,0,0"><strong data-path-to-node="28,0,0" data-index-in-node="0">Education &amp; Background:</strong> Engineering degree (preferably in Computer Science) or equivalent experience.</p> </li> <li> <p data-path-to-node="28,1,0"><strong data-path-to-node="28,1,0" data-index-in-node="0">Functional &amp; Technical Expertise:</strong> Strong understanding of supply chain processes combined with proven experience on SAP modules (SD and MM).</p> </li> <li> <p data-path-to-node="28,2,0"><strong data-path-to-node="28,2,0" data-index-in-node="0">Automation Mindset:</strong> Passion for eliminating manual repetitive tasks, tracking data performance, and integrating AI into daily operations.</p> </li> <li> <p data-path-to-node="28,3,0"><strong data-path-to-node="28,3,0" data-index-in-node="0">Soft Skills:</strong> Team player spirit ("Play Collective"), clear communication, strong prioritization skills, and collaborative leadership.</p> </li> <li> <p data-path-to-node="28,4,0"><strong data-path-to-node="28,4,0" data-index-in-node="0">Languages:</strong> Fluent English is mandatory (daily international scope).</p> </li> </ul> <h3 data-path-to-node="29">TECH STACK</h3> <ul data-path-to-node="30"> <li> <p data-path-to-node="30,0,0"><strong data-path-to-node="30,0,0" data-index-in-node="0">ERP / Systems:</strong> SAP ECC (SD &amp; MM modules), S/4HANA roadmap.</p> </li> <li> <p data-path-to-node

Skills