Senior Business Travel Consultant - Flexible Shift

About the role

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. About the Role: Location: Fully remote, with occasional in-person days at Birmingham Hub Hours: A split shift built around the school day — 9:00am–2:30pm and 5:30pm–8:30pm, with the afternoon free for pickups, appointments, or whatever else needs doing. If you've been ruling out full-time roles because nothing fits around your kids' schedule, this one's designed to. We're looking for an experienced Business Travel Consultant to join our Birmingham-hub team on a shift pattern that actually works around family life. Same great role, work, just split across the day so you're free for maybe the school run without giving up full-time hours or pay. Key Responsibilities Handle travel bookings, amendments, and cancellations for business travellers with a focus on quality service Arrange European and domestic travel including flights, car rentals, and hotels Manage client communications via live chat, phone, and email Work autonomously on client enquiries and maintain GDS queues Mentor junior team members and quality-check their work Develop client relationships throughout the travel lifecycle Required Qualifications Expert knowledge of Galileo or Amadeus GDS systems, including ticket reissuing Proficiency in air fares and ticketing Previous business travel consultant experience Fluent English (written and spoken) Strong organisational skills and ability to work under pressure Professional telephone manner and client-facing confidence Comfortable managing a split-shift routine and picking work back up mid-evening Desirable Qualities Proactive problem-solving approach Flexibility and willingness to support team needs across both shift blocks Positive attitude toward colleagues, suppliers, and customers What we offer Receive competitive compensation and equity ownership in Perk Rest and recharge with 25 days of annual leave plus bank holidays Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex Plan for your future with our qualifying earnings company pension plan with Aviva Know that your loved ones are protected financially through your Life Insurance if the worst were to happen Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to

Skills