Client Success Senior Manager (m/f/d)

About the role

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Senior Manager for our Client Success team in Munich! You'll manage a set of high-profile corporate accounts in Germany, ensuring that our clients remain focused on our mission of making wellbeing universal. You'll also drive the commercial agenda within your portfolio of clients, and collaborate with other teams to ensure that take-up of Wellhub is high within all of the accounts that you manage. This is a great opportunity to join a growing team and work with talented people and some of Germany's most innovative companies. We're looking for a superstar candidate who can help the team to achieve new levels of success. YOUR IMPACT Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle in Germany, including leading all client meetings/communications virtually and in person Ensure a trusting and valuable relationship with your HR contacts, Procurement counterparts and C-level by sharing our mission to improve employee health, engagement, and happiness Understand clients' objectives and deliver solutions by developing client-specific growth strategies Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates. Collaborate closely with the Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, Business Development, and Wellbeing Engagement (Client activation) teams to develop member growth strategies and deliver on client and company goals Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance. WHO YOU ARE An accomplished individual with 5+ years of experience managing client relationships in a client-facing position Drive commercial growth by leading end-to-end contract negotiations for renewals, upsells, and cross-sells, ensuring alignment between client expansion goals and company revenue targets. A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently. An excellent communicator, with superior customer service to internal and external clients Detail-oriented with a deep understanding of managing multiple clients/projects concurrently Fluent in monitoring data, analyzing reports, and leveraging results Able to analyze and improve current job processes/protocols and anticipate/m