Group Account Director ( Maternity cover)

About the role

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Group Account Director ( Maternity cover) Location: London, England, United Kingdom About the role: As Group Account Director, you'll lead the strategic, creative, and commercial performance of your client portfolio — owning the client relationship from senior stakeholder engagement through to studio delivery. You'll oversee two studio teams, integrate with client-side organisations while maintaining top-tier agency standards, and be accountable for growth, profitability, and the quality of everything that goes out the door. This is a role for a seasoned account leader who can think strategically, act decisively, and bring teams and clients along with them. What you will be doing: Client Leadership & Strategic Partnership Act as the senior point of contact for a portfolio of two to three clients, building trusted, high-value relationships with client partners at Head of Marketing and Marketing Director level. Collaborate closely with client stakeholders to define and execute marketing strategy and activity — translating their business objectives into effective, ambitious creative solutions. Champion brand guardianship across all client projects, ensuring the client experience is consistently exceptional and creative output meets the highest standards. Be present at client offices two to three days per week, maintaining active, face-to-face engagement and seamless communication across all workstreams. Present creative and strategic work with confidence and clarity to senior client and OLIVER stakeholders, including client SLT. Anticipate client needs, proactively identify creative and strategic opportunities, and negotiate win-win outcomes on behalf of the team. Studio Leadership & Delivery Oversee two studio teams — on and offshore — ensuring seamless integration with clients' businesses and consistent delivery against briefs, timelines, and quality standards. Serve as the single escalation point for internal and client SLA breaches or process gaps — capturing issues and working with the Business Director and Managing Partner to resolve them. Own the execution of projects, run rates, and client satisfaction through regular WIP management and catch-ups with job owners. Work with the OLIVER Hub on ad-hoc project requests, ensuring smooth coordination across the wider network. Lead, manage, and develop junior team members — fostering a culture of ambition, accountability, and continuous improvement. Be willing to work at every level of the operation: one moment presenting to client SLT, the next trafficking campaigns to keep work moving. Commercial Accountability & Growth Take full financial ownership of your accounts — including profitability, accuracy of forecasting, fee negotiation, and management of late payment. Provide regular, timely financial reporting to the Business Director, with clear visibility of account performance against targets. Be accountable for the delivery of growth targets across the portfolio. Identify and develop new business opportunities through client relationships, introducing Brandtech Group capabilities where relevant and appropriate. What you need to be great in this role: A proven track record of leading senior client relationships in a fast-paced, multi-discipline agency or in-house environment — wo