Software Engineer

About the role

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad</strong><strong><br></strong>Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Being a Dialer</strong></span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Your role<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll help build and maintain Dialpad’s Workforce Management (WFM) product. WFM enables contact centers to forecast demand, plan staffing, create schedules, and manage their workforce. You will also work across broader company initiatives to incorporate agentic workflows into the contact center space.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a full-stack role with equal emphasis on frontend and backend. You’ll independently deliver scoped features across the React frontend and TypeScript backend.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll work with Product, Design, and Engineering to turn customer needs into reliable and maintainable features, while collaborating closely with peers to raise the team’s technical bar.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What you’ll do</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build features across WFM and Agentic product areas.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build accessible and responsive interfaces with React and TypeScript.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop APIs and services using TypeScript, NestJS, PostgreSQL, Redis,

Skills