Business Operations Lead, Agents

About the role

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com. The Opportunity We are looking for a Business Operations Lead to partner with the leadership team of one of Superhuman’s Business Units (BUs) to drive strategic clarity, operational alignment, and execution across the BU’s most important initiatives. Our BUs are led by an Engineering, Product, Design, and Marketing (EPDM) leadership team — with the Product leader as the point of the spear — and this role exists to make that BU and its leadership team successful as we expand our product portfolio in a compound-startup model. This role sits at the intersection of strategy, operations, and cross-functional execution. You will solid-line into the Strategy & Operations organization and dotted-line into your Business Unit, giving you both a durable operating craft and deep proximity to the leaders you serve. You’ll turn strategy into clear priorities, decisions, and execution plans, closing the gap between strategic decisions and day-to-day execution as a permanent operational partner to the team — not a project manager cycling through initiatives with a wind-down date. Your partners in this effort will span the company from other BUs to our Route-to-Market (RTM) teams and functional experts. It is truly an opportunity to have an outsized impact! Key Responsibilities: Partner with your BU’s EPDM leadership team — anchored by the Product leader as the point of the spear — to turn strategy into clear priorities, decisions, and execution plans. Plan and Track: run team-level planning, goal-setting, business reviews, and performance tracking connected to company-wide planning cycles, so leaders can focus on decision-making. Special Projects: take dedicated ownership of the BU’s most complex, cross-functional initiatives so key efforts have a clear owner and don’t stall. Ways of Working: build the rhythms, cadences, documentation, and tooling, so the team isn’t rebuilding its operating infrastructure from scratch each quarter or with each reorg. Leadership Extension: represent your leaders in forums, cross-company meetings, and escalation paths as a trusted delegate — not just a coordinator — so key decisions don’t wait on calendar openings. Partner across the company with other BUs, Route-to-Market (RTM) teams, and functional experts to have an outsize impact on the trajectory of our organization. Facilitate strong information flow up, across, and down the organization to enable fast, informed decision-making in a matrixed, multi-product environment. Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across the BU and its RTM partners. Independently drive initiatives day-to-day while scoping and partnering with the broader Strategy & Operations team for support on key motions. Example Impact: Establish a clear operating cadence, planning rhythms, business review, and governance model, dashboards, etc. for the BU to drive visibility, accountability, and faster decisions. Take ownership of one or more of the B

Skills