Senior Customer Success Manager (f/m/x)

About the role

<h1>Your Mission</h1> <p>The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events.</p> <h1><strong>We offer you the opportunity to</strong></h1> <ul> <li><strong>Take Ownership</strong>: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope</li> <li><strong>Build Relationships</strong>: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers</li> <li><strong>Present SPARETECH</strong>: Represent us at customer events and our own regional meetups</li> <li><strong>Lead by Example</strong>: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team</li> <li><strong>Improve Together</strong>: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product</li> </ul> <h1><strong>Become a part of our team if you</strong></h1> <ul> <li><strong>Bring Experience</strong>: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment</li> <li><strong>Are Operationally Focused</strong>: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels</li> <li><strong>Build Rapport Easily</strong>: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region</li> <li><strong>Tech focused:</strong> You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention</li> <li><strong>Understand Manufacturing</strong>: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside</li> <li><strong>Speak Fluently</strong>: Are proficient in both German and English</li> </ul> <h1><strong>You can expect</strong></h1> <ul> <li>A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any&nbsp;<a href="https://www.designoffices.de/">Design Office</a>&nbsp;in Germany</li> <li>A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program</li> <li>Modern hardware and the frame for a height-adjustable desk</li> <li>An annual training budget of 1000 EURO for your professional development</li> <li>In Germany: A subsidized&nbsp;<a href="https://www.jobrad.org/">job bike</a>&nbsp;to escape city traffic and a&nbsp;<a href="https://qualitrain.net/">Wellpass</a>&nbsp;gym membership to stay active</li> <li>A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued</li> <li>To enjoy <a href="https://www.corporate-benefits.de/">Corporate Benefits</a>, including discounts on fashion, travel, and much more from various companies</li> </ul><div class="content-conclusion"><h1><strong>About SPARETECH</strong></h1> <p>SPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling maintenance and procurement teams at manufacturing leaders like Bosch, Porsche, and Nestlé to reduce MRO spend and optimize inventory thr

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