Senior Customer Success Manager with French

About the role

<h2><strong>About the Team</strong></h2> <p>The Customer Success team sits within DoorDash’s In-Store business and serves as a strategic partner to hospitality operators across the UK. We help restaurants maximize revenue, improve operational efficiency, and deliver exceptional guest experiences through data-driven recommendations, proactive partnership, and deep product expertise.</p> <p>We are a fast-paced, highly collaborative team that values strategic thinking, accountability, curiosity, and customer impact. The strongest team members are not just relationship-builders - they are trusted advisors who can influence customer behaviour, drive adoption, and proactively identify growth opportunities.</p> <h2><strong>About the Role</strong></h2> <p>We’re looking for a strategic and commercially minded Senior Customer Success Manager to manage and grow a portfolio of SMB and mid-market hospitality customers.</p> <p>Success in this position requires someone who can proactively identify customer risks and opportunities, influence stakeholder behaviour, and drive measurable business outcomes at scale. You will act as a consultative partner to restaurant operators, helping them maximise ROI from SevenRooms while balancing retention, adoption, transaction growth, and expansion opportunities.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li>Own and grow a portfolio of hospitality customers across retention, adoption, optimisation, and expansion opportunities</li> <li>Build strategic success plans aligned to customer business goals and drive measurable business outcomes</li> <li>Analyze customer health, adoption, transaction trends, engagement, and ROI data to proactively identify risks and growth opportunities</li> <li>Become a product expert on SevenRooms, guiding customers through operational workflows, integrations, feature adoption, and optimization strategies</li> <li>Lead impactful business reviews and customer conversations that influence stakeholder behavior and drive action</li> <li>Partner cross-functionally with Account Management, Product, Support, and Marketing teams to deliver thoughtful, customer-centric solutions</li> <li>Balance strategic account planning with high-volume portfolio management in a fast-paced environment</li> <li>Work alongside collaborative, high-performing teammates while helping hospitality operators transform guest experiences through innovative technology</li> </ul> <h2><strong>We’re excited about you because…</strong></h2> <ul> <li style="font-weight: bold;"><strong>You speak fluent French</strong></li> <li>You have 3+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing SaaS roles</li> <li>You have experience managing a portfolio of SMB, Mid-Market, or Strategic accounts</li> <li>You can demonstrate measurable customer impact across retention, adoption, and expansion</li> <li>You are proactive and strategic in prioritising competing customer needs</li> <li>You are comfortable influencing customers, creating urgency, and driving accountability through consultative conversations</li> <li>You have strong executive communication and stakeholder management skills</li> <li>You are commercially minded and able to identify growth opportunities through customer discovery and data</li> <li>You can simplify complex operational and product workflows into clear, actionable recommendations</li> <li>You are highly data-driven and comfortable using tools such as Salesforce, Gainsight, Gong, Tableau, Looker, Vitally, ChurnZero, or similar</li> <li>You can connect product adoption and customer behaviour to measurable business outcomes and ROI</li> <li>You thrive in fast-paced, high-growth environments with ambiguity and changing priorities</li> <li>You are collaborative, coachable, and naturally curious</li> </ul> <h2><strong>What Success Looks Like</strong></h2> <p>Successful CSMs at SevenRooms:</p> <ul> <li>Operate proact

Skills