Data Center IT Technician

About the role

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&amp;D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&amp;D.</p></div><h2 id="The-role" data-local-id="80d45579-1cba-4db0-88d1-b0bb724adb6f" data-renderer-start-pos="150">The role</h2> <p data-renderer-start-pos="160" data-local-id="5b80ae5e-400b-40bd-9688-ef163b8c0340">We’re looking for an <strong data-renderer-mark="true"> L2 &nbsp;IT Technician </strong>in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.</p> <p data-renderer-start-pos="457" data-local-id="4c73adcbfa2c">You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">SLA</span></span></span> performance.</p> <h3 id="Your-responsibilities-will-include" data-local-id="f347469b-9b31-4788-900d-41e80ba4e9e0" data-renderer-start-pos="760">Your responsibilities will include</h3> <ul class="ak-ul" data-local-id="04b45d8a-9b90-4493-9950-f8bab7e04d28" data-indent-level="1"> <li> <p data-renderer-start-pos="798" data-local-id="f5cfdbcf-b914-49b3-8f69-45c2dc823956">Solve hardware related issues with servers, involving in-depth advanced level troubleshooting</p> </li> <li> <p data-renderer-start-pos="895" data-local-id="52954fc3-eadf-4909-bbd2-a1d442670a0c">Report to hardware problem management, execute workarounds and solutions</p> </li> <li> <p data-renderer-start-pos="971" data-local-id="20e7bc44-5977-43c1-8ffe-7ea39aff59d6">Solve proactively L1/L2 tasks through ticket system</p> </li> <li> <p data-renderer-start-pos="1026" data-local-id="ac55adb3-3e0e-4e33-a5be-57df5cd0f5fa">Update new processes and documentation for IT hardware team</p> </li> <li> <p data-renderer-start-pos="1089" data-local-id="8d1952a9-e88d-4931-92cd-ba04a231ab5c">Collaborate with IT infrastructure engineers and L3 Technicians to improve <span data-highlighted="true" data-vc="highlighted-text">SLA</span> with complex diagnostics</p> </li> <li> <p data-renderer-start-pos="1196" data-local-id="435906f5-a462-49dc-966c-1205f7a36823">Improve support processes, documentation and training materials</p> </li> <li> <p data-renderer-start-pos="1263" data-local-id="7ebf30ed-9a56-4561-add1-e703e652ca19">Basic level of network tasks, troubleshooting and support</p> </li> </ul> <h3 id="Requirements" data-local-id="817a3237-2ac0-4730-8636-b5f0a0888907" data-renderer-start-pos="1324"><strong data-renderer-mark="true">Requirements </strong></h3> <ul class="ak-ul" data-local-id="f24671a4-3944-4204-811d-00988d449fd7" data-indent-level="1"> <li> <p data-renderer-start-pos="1341" data-local-id="c6fccaaa-bc0f-44fc-960a-eb7fe6297066">Knowledge of datacenters, and server equipment</p> </li> <li> <p data-renderer-start-pos="1391" data-local-id="62cf8580-3ead-4622-9

Skills