Senior Enterprise Engagement Manager - CEE

About the role

<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like&nbsp;<a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p data-start="171" data-end="515">As a <strong data-start="198" data-end="238">Senior Enterprise Engagement Manager</strong>, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.</p> <p data-start="517" data-end="704">This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li data-start="738" data-end="912"><strong data-start="738" data-end="779">Customer Success &amp; Value Realization:</strong> Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.</li> <li data-start="914" data-end="1076"><strong data-start="914" data-end="937">Strategic Advisory:</strong> Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.</li> <li data-start="1078" data-end="1238"><strong data-start="1078" data-end="1109">Account Growth &amp; Expansion:</strong> Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.</li> <li data-start="1240" data-end="1381"><strong data-start="1240" data-end="1269">Implementation Oversight:</strong> Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.</li> <li data-start="1383" data-end="1538"><strong data-start="1383" data-end="1407">Value Communication:</strong> Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.</li> <li data-start="1540" data-end="1704"><strong data-start="1540" data-end="1567">Stakeholder Management:</strong> Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li data-section-id="1tfufi1" data-start="1730" data-end="1842">4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments</li> <li data-section-id="5a7ab2" data-start="1843" data-end="1946">Proven ability to drive strategic value and support digital transformation in complex organizations</li> <li data-section-id="18uqzhv" data-start="1947" data-end="2048">Track record of turning customer success into measurable business impact and growth opportunities</li> <li data-section-id="iwz4di" data-start="2049" data-end="2141">Strong project and stakeholder management skills, with a focus on execution and outcomes</li> <li data-section-id="yofbil" data-start="2142" data-end="2264">Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences</li> <li data-section-id="12rygsi" data-start="2265" data-end="2344">Technical curiosity and interest in AI, automation, and customer experience</li> <li data-section-id="1x8quuk" data-start="2297" data-end="2355">Native or bilingual in German, an

Skills