Head of Data & AI - Customer & Omnicommerce Unit (f/m/d)

About the role

<p data-path-to-node="8">Reporting directly to the <strong data-path-to-node="8" data-index-in-node="26">Head of Unit Customer &amp; Omnicommerce</strong>, you will drive the unit’s overarching Data &amp; AI strategy. Your primary mission is to orchestrate our transformation into a fully <strong data-path-to-node="8" data-index-in-node="193">AI-Powered enterprise</strong>, combining strategic vision, robust data governance, and operational execution.</p> <p data-path-to-node="9">Acting as a trusted business partner, you will unlock value across all customer touchpoints by accelerating the adoption of next-generation AI capabilities, modernizing our data stack, and scaling analytics across the organization.</p> <h3 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="3">Key Objectives</strong></h3> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0"><strong data-path-to-node="12,0,0" data-index-in-node="0">Strategic Alignment &amp; AI Acceleration:</strong> Fast-track next-generation AI capabilities, focusing on Agentic Commerce, Algorithmic Ranking, Retail Media, and predictive tools.</p> </li> <li> <p data-path-to-node="12,1,0"><strong data-path-to-node="12,1,0" data-index-in-node="0">Data Governance &amp; Trust:</strong> Establish an enterprise-grade Federated Semantic Layer, transition to objective data governance, and own Consent Management, Privacy tracking, and behavioral analytics migrations.</p> </li> <li> <p data-path-to-node="12,2,0"><strong data-path-to-node="12,2,0" data-index-in-node="0">Operational Excellence:</strong> Simplify the data ecosystem by decommissioning over 50% of legacy BI dashboards and achieving 100% compliance with global Data Governance maturity standards.</p> </li> <li> <p data-path-to-node="12,3,0"><strong data-path-to-node="12,3,0" data-index-in-node="0">Analytics Democratization:</strong> Shift from static reporting to conversational AI analytics, enabling self-service discovery for tens of thousands of users.</p> </li> </ul> <h3 data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="3">Key Responsibilities</strong></h3> <h4 data-path-to-node="15">1. Data Strategy, Architecture &amp; Tooling</h4> <ul data-path-to-node="16"> <li> <p data-path-to-node="16,0,0">Architect and scale the overarching Semantic Layer across all business domains to create a single source of truth for critical KPIs.</p> </li> <li> <p data-path-to-node="16,1,0">Manage end-to-end vendor lifecycles (RFPs, negotiations, migrations) for Behavioral Analytics and Consent Management platforms.</p> </li> <li> <p data-path-to-node="16,2,0">Drive aggressive decommissioning of legacy analytics environments to fund automated data products.</p> </li> </ul> <h4 data-path-to-node="17">2. Business Partnership &amp; AI Delivery</h4> <ul data-path-to-node="18"> <li> <p data-path-to-node="18,0,0">Serve as the strategic bridge between Business Units, the central Data Center of Excellence, and Product teams.</p> </li> <li> <p data-path-to-node="18,1,0">Deploy top-funnel AI initiatives, including hyper-contextual search engines, advanced recommendation engines, Next Best Action algorithms, and personalization at scale.</p> </li> <li> <p data-path-to-node="18,2,0">Act as the primary Data &amp; AI representative for global business performance steering.</p> </li> </ul> <h4 data-path-to-node="19">3. Team Leadership &amp; Organizational Design</h4> <ul data-path-to-node="20"> <li> <p data-path-to-node="20,0,0">Restructure and lead cross-functional data teams spanning 360 Analytics, Data Governance, and Privacy.</p> </li> <li> <p data-path-to-node="20,1,0">Foster a high-performing culture through continuous mentoring and leadership development.</p> </li> <li> <p data-path-to-node="20,2,0">Lead complex change management initiatives, including organizational streamlining, geographic hub strategies, and talent retention.</p> </li> </ul> <h3 data-path-to-node="22"><strong data-path-to-node="22" data-

Skills