Senior Director, Sales- DACH

About the role

<div class="summary"> <div> <div class="markdown-document"> <p><strong><span data-markdown-start-index="2">The Senior Director, Sales — DACH</span></strong><span data-markdown-start-index="47"> is a senior first-line sales leadership role responsible for building and driving a high-performing team of Strategic Account Executives focused on net-new logo acquisition and expansion across enterprise accounts in Germany, Austria, and Switzerland (DACH). This leader owns a significant ARR target and is accountable for the full sales cycle — from pipeline creation through close — within the DACH region.</span></p> <p><span data-markdown-start-index="456">This is a high-visibility, high-impact role that sits at the intersection of enterprise sales leadership and DACH market GTM strategy. You will translate Talkdesk’s business objectives into a regional execution plan, serve as a brand ambassador for the Talkdesk CX platform, and partner closely with Marketing, Product, Channel, and Customer Success to drive durable growth across this strategic European market.</span></p> <p><strong><span data-markdown-start-index="871">DUTIES &amp; RESPONSIBILITIES</span></strong></p> <p><strong><span data-markdown-start-index="901">Team Leadership &amp; Coaching</span></strong></p> <ul> <li> <p><span data-markdown-start-index="932">Lead and manage a team of DACH-based Strategic Account Executives focused on net-new and expansion opportunities across enterprise accounts in the region.</span></p> </li> <li> <p><span data-markdown-start-index="1089">Coach, mentor, and develop AEs to drive high-quality pipeline creation, deal execution, and quota attainment across DACH-specific buying cycles and regional market nuances.</span></p> </li> <li> <p><span data-markdown-start-index="1264">Foster a performance culture grounded in accountability, high empathy, and genuine investment in individual career progression.</span></p> </li> <li> <p><span data-markdown-start-index="1394">Partner with Sales Enablement to ensure the team is skilled on Talkdesk messaging, competitive positioning, and AI capabilities tailored to the DACH market.</span></p> </li> </ul> <p><strong><span data-markdown-start-index="1553">Revenue &amp; Strategy Ownership</span></strong></p> <ul> <li> <p><span data-markdown-start-index="1586">Own regional DACH strategy and planning, ensuring customer retention, net-new growth, and expansion across core Talkdesk solutions — AI-powered contact center, customer experience automation, and workforce engagement management.</span></p> </li> <li> <p><span data-markdown-start-index="1817">Use a data-driven approach to territory design, forecasting accuracy, and pipeline development aligned to Talkdesk’s consumption-based pricing model, adapted for local business practices in Germany, Austria, and Switzerland.</span></p> </li> <li> <p><span data-markdown-start-index="2044">Translate Talkdesk’s business objectives into a regional DACH execution strategy, ensuring alignment with broader European and corporate goals.</span></p> </li> <li> <p><span data-markdown-start-index="2190">Build and maintain a healthy, predictable pipeline (3–4x coverage) and deliver accurate monthly and quarterly forecasts to senior leadership.</span></p> </li> </ul> <p><strong><span data-markdown-start-index="2334">Executive Engagement &amp; Brand</span></strong></p> <ul> <li> <p><span data-markdown-start-index="2367">Actively engage with executive stakeholders at key DACH accounts; lead strategic sales meetings, attend QBRs, and build trusted long-term relationships across a localized enterprise client portfolio.</span></p> </li> <li> <p><span data-markdown-start-index="2569">Serve as a brand ambassador for Talkdesk, championing our CX vision and differentiating against CCaaS competitors across the DACH market.</span></p> </li> <li> <p><span data-markdown-start-index="2709">Represent Talkdesk at local industry events, conferences, and customer forums relevant to the DACH region.</spa

Skills