Principal Technical Writer - Customer Onboarding

About the role

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h3><strong>What is The Role</strong></h3> <p><span data-offset-key="8n2rk-0-0"><span data-text="true">We are looking for a Principal Technical Writer to lead the strategy and execution of our customer onboarding and 'Getting Started' content. Your mission is to transform our onboarding materials into a cohesive, narrative-driven experience that guides users to their first 'aha!' moment. You will partner closely with the Self-Service (SSC) team, acting as a bridge between the field, product, and documentation to ensure our content is not just </span></span><span id="popover-trigger-:ru:" class="chakra-text css-8zk7oi"><span data-offset-key="8n2rk-1-0"><span data-text="true">accurate</span></span></span><span data-offset-key="8n2rk-2-0"><span data-text="true">, but effective at guiding trial-to-paid conversion. In this role, you will define the narrative architecture of our user journey, ensuring that every touchpoint, from first-time setup to advanced feature adoption, feels like a seamless, intentional story. You'll be the champion of the new-user experience, working in lockstep with others to turn technical capability into user success.</span></span></p> <h3><strong>What You Will Be Doing</strong></h3> <ul class="public-DraftStyleDefault-ul" data-offset-key="54q3n-0-0"> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="fjtq6" data-offset-key="54q3n-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="54q3n-0-0"><span data-offset-key="54q3n-0-0"><span data-text="true">Drive the onboarding content strategy.</span></span><span data-offset-key="54q3n-0-1"><span data-text="true"> Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="fjtq6" data-offset-key="33e6j-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="33e6j-0-0"><span data-offset-key="33e6j-0-0"><span data-text="true">Align Field, Product, and Docs.</span></span><span data-offset-key="33e6j-0-1"><span data-text="true"> Act as a central point of contact for stakeholders. Work with Product teams to understand </span></span><span id="popover-trigger-:r10:" class="chakra-text css-cua023"><span data-offset-key="33e6j-1-0"><span data-text="true">roadmap</span></span></span><span data-offset-key="33e6j-2-0"><span data-text="true"> changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="fjtq6" data-offset-key="a1sie-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="a1sie-0-0"><span data-offset-key="a1sie-0-0"><span data-text="true">Design user-focused flows.</span></span><span data-offset-key="a1sie-0-1"><span data-text="true"> Cre

Skills