Senior People Operations Manager

About the role

About Us We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission Truly global team - 250+ people, 50+ nationalities, 50+ languages Guided by our values - ownership, impact, humility, and heart - in deed, not just word About the role: Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth. You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally. What you’ll do: Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking What you’ll need: At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment Hands-on experience managing employee relations cases and performance processes, with strong judgement and discretion Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort AI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual Excellent communication an

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