Director, Product Data Analyst Team

About the role

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or ----- domain. For more information, visit our careers blog. As a Product Data Analytics Director, you will lead and develop a team of four analysts dedicated to our core product for all sales-driven business (another data analytics manager handles our self-serve initiatives). In close collaboration with three different VP/SVP of Product, you will leverage data with your team to drive strategic decision-making and optimize product performance. This role is integral to our product team, ensuring data-driven decisions guide our product strategy and innovation efforts. You’ll join the Product Insights department, composed of the Product Data Analytics team and Product Research team. In charge of having a 360 customer knowledge view, we combine quantitative and qualitative insights to inform the product roadmap. Reporting to the Senior Director of Product Insights, you will ensure your team is aligned with the broader company goals and operates with the velocity required to influence strategic decision-making. What you'll do Strategic Alignment: Understand the vision of the different product groups you support and ensure that your team’s focuses on the highest priority topics. Showcase critical thinking by advising the Product SVP on which analyses and monitoring would be most beneficial given the current knowledge gaps and desired impacts. Complex Project Management: Direct the execution of complex initiatives involving multiple stakeholders, ensuring the team delivers timely, actionable insights. Collaboration or dependencies might include technical teams, such as information systems, data ingestion and engineering, or business teams such as customer success, sales, lifecycle and implementation teams. Team Leadership: Develop and retain talent by identifying and nurturing individual strengths and career aspirations for your four analysts. Align with them on clear OKRs and projects to tackle during the quarter, as well as providing ongoing feedback on their analyses, ensuring they focus on high-impact work with an optimized time-to-insight. Leads by example, notably on how to introduce AI in our different ways of working, to increase the overall maturity of the data analyst team. Data Empowerment: Identify weaknesses in data empowerment across the product lines. Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes. Strategic Collaboration: Partner with product research leaders to establish direction and purpose, and work with Product Directors/VPs to advocate for insights-driven decision-making. Able to spearhead cross-department initiatives, negotiating buy-in with various VPs, ensuring consistent follow-through and concrete impact within agreed timelines. What you'll need to succeed Proficiency in s

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