Customer Success Manager

About the role

<div class="content-intro"><p><img src="https://www.relexsolutions.com/wp-content/uploads/2024/01/relex-greenhouse-banner-top.png" alt="" width="1280" style="max-width: 100%;"></p></div><p><strong>About RELEX</strong></p> <p>RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer&nbsp;<br>goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.&nbsp;</p> <p>In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.&nbsp;</p> <p><span data-contrast="auto">In response to our fast growth and market expansion, we are looking for an enthusiastic&nbsp;</span><strong><span data-contrast="auto">Customer Success Manager </span></strong><span data-contrast="auto">to join our RELEX team in</span><strong><span data-contrast="auto"> France</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">The role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">As a Customer Success Manager you will work with strategic development of our customers business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and upsell/cross-sell cases within your existing customer base.&nbsp;</span></p> <p><strong><span data-contrast="auto">What you will be doing:&nbsp;</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Owning and maintaining customer relationships on strategical level with decision makers</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Communicating measurable value and proactively identify development needs at our customers </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Monitoring customer's key performance metrics and taking necessary actions to improve them  </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Through strategical thinking and analysis identify profitable strategical solutions for our customers </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Influence with the domain knowledge on at least lower levels of Customers governance model</li> <li data-leveltext=""

Skills