Strategic Account Manager, Firefox Enterprise

About the role

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a </span><strong>Strategic Account Manager, Firefox Enterprise </strong><span style="font-weight: 400;">to help grow Firefox Enterprise in </span><strong>France</strong><span style="font-weight: 400;">. This is a high-impact enterprise sales role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise.&nbsp;&nbsp;&nbsp;</span></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the primary point of contact for assigned customer accounts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain strong, long-term client relationships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand our customer goals, challenges, and business needs&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage renewals and proactively address retention risks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct regular check-ins, business reviews, and success planning with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Resolve issues and escalate when necessary to ensure timely resolution</span></li> </ul> <p><strong>What you’ll bring:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong relationship-building s

Skills