ITSM Transformation - Senior Project Manager

About the role

<div class="content-intro"><p><strong>WPP is the trusted growth partner for the world’s leading brands.&nbsp;</strong></p> <p><strong>We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.</strong><br><strong>&nbsp;</strong><br><strong>Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>For more information, visit <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&amp;reserved=0" target="_blank">WPP.com.</a></strong><br><strong>&nbsp;</strong></p></div><p><span style="text-decoration: underline;"><strong>Why we're hiring:</strong></span></p> <p><span data-contrast="none">This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and&nbsp;timely&nbsp;manner.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">This role requires a highly experienced programme delivery leader who can&nbsp;establish&nbsp;strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes.</span><span data-ccp-props="{"335559739":120}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong>What you'll be doing:</strong></span></p> <p><strong><span data-contrast="auto">Programme &amp; Project Delivery</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead the end-to-end delivery plan for the Service Management Platform&nbsp;programme.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Define, construct, and&nbsp;maintain&nbsp;detailed, integrated proje

Skills