customer service representative

About the role

We’re looking for a friendly, dependable Customer Service Representative to be the first point of contact for our customers. You’ll answer questions, resolve issues, and make sure every customer leaves the interaction feeling heard and supported. The ideal candidate is a clear communicator and a patient problem-solver who stays calm under pressure and cares about getting things right.

What you’ll do

Responsibilities Respond to customer inquiries by phone, email, live chat, and social media in a timely, professional manner Provide accurate information about products, services, pricing, and policies Troubleshoot and resolve customer issues, escalating complex or unresolved cases to the appropriate team Process orders, returns, refunds, exchanges, and account changes Document every interaction in the CRM or ticketing system with clear, accurate notes Follow up with customers to confirm their issues have been resolved Handle complaints with empathy and professionalism, de-escalating tense situations Identify recurring problems and share customer feedback with the team to help improve products and processes Meet or exceed targets for response time, resolution rate, and customer satisfaction Stay current on product knowledge, company updates, and service procedures Qualifications High school diploma or equivalent (associate’s or bachelor’s degree is a plus) 1+ years of customer service experience preferred; entry-level candidates welcome Excellent written and verbal communication skills Strong listening, empathy, and problem-solving abilities Comfortable with computers, CRM or ticketing software, and quick to learn new tools Ability to multitask and prioritize in a fast-paced environment Reliable, organized, and able to work independently or as part of a team Flexibility to work scheduled shifts, which may include evenings or weekends

Skills