Commercial Account Executive- Customer Growth

About the role

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><h1><strong>Account Executive — Customer Growth (ANZ)</strong></h1> <p>Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's customers, on Klaviyo's trajectory, and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on expanding the right customers in the right way — driving genuine platform adoption and long-term value.</p> <p>CG AEs own the full expansion sales cycle with existing Klaviyo customers — from identifying whitespace to running discovery, demo, and driving the buying process to close — across Klaviyo's growing product suite including Marketing, K:Service (Customer Hub, Customer Agent, Helpdesk), SMS, and Analytics.</p> <p>The best CG AEs are trusted advisors to their customers, able to close a high percentage of their opportunities, forecast with accuracy, and proactively manage and grow their book of business over time.</p> <h2><strong>How You'll Make a Difference</strong></h2> <ul> <li>Grow Klaviyo's revenue within our existing ANZ customer base by introducing and closing new products across Marketing, K:Service, SMS, and Analytics</li> <li>Actively manage your pipeline and develop a strategy for long-term sustained territory growth</li> <li>Support the success of your peers</li> <li>Exhibit Klaviyo's values of accountability and effort</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>2+ years carrying revenue quota with consistent overachievement, ideally selling MarTech or SaaS solutions into an existing customer base — or a Customer Success background with a strong commercial track record and a genuine appetite to move into a closing role</li> <li>Experience selling platform or multi-product solutions — you understand how to map customer needs to a broader product suite, not just close a single SKU</li> <li>Familiarity with Customer Support SaaS platforms (e.g. Gorgias, Zendesk, Freshdesk) and/or SMS marketing is a bonus — but not a requirement</li> <li>Experience selling to Marketing, CX, or Operations personas and solid knowledge of the Ecommerce / Retail / Brands domain</li> <li>A strategic seller — able to map customer goals to multi-product solutions, build consensus across stakeholders, and manage longer, more complex buying cycles</li> <li>Proven ability to work cross-functionally with CSMs, Partners, and internal stakeholders to drive deals and deliver customer outcomes</li> <li>Excited, motivated, and inspired by exceeding goals</li> <li>Embrace failure as feedback — not afraid to hear no, and rigorous in your pursuit of improvement</li> <li>Strong growth mindset with a bias toward action</li> <li>Adept at influencing and relationship building; encouraging, engaging, and energetic with your team</li> <li>You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast — finding wa

Skills