Senior Key Account Manager (m/f/d)

About the role

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior Key Account Manager for our Partner Success team in Cologne! The Senior Key Account Manager is responsible for the strategic management and proactive nurturing of relationships with key partners. This role involves building deep, multi-layered partnerships and providing tailored support to ensure partner satisfaction while aligning with Wellhub's long-term strategy. The executive operates with a high degree of autonomy, making independent decisions to optimize partner engagement and drive product success. Note: While our global internal title for this role is "Partner Account Manager," we use "Senior Key Account Manager" externally as it best aligns with the German market standards. YOUR IMPACT Develop and maintain close relationships with key partners through visits, emails, and calls. Build and maintain multi-layered relationships (horizontally and vertically) with stakeholders, finding the best way to build rapport with key decision makers. Proactively identify and resolve complex operational and strategic blockers during the partnership lifecycle. Achieve exclusivity targets by negotiating and securing exclusive deals with partners. Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner. Collaborate with internal teams to align on strategic objectives and support partner success. Leverage data insights and conduct deep analysis of partner performance to influence partner strategy and optimize product performance. Participate in strategic initiatives to enhance partner engagement and satisfaction. WHO YOU ARE A Bachelor's degree in Business, Marketing, Logistics, or a related field. At least 7+ years of experience in Sales, Customer Success, or a related field. German fluency (required) and business-level English. Strong communication and persuasion skills: you have experience collaborating with senior stakeholders (C-Level) Solid proficiency in Excel / Google Sheets and the GSuite. A strong understanding of commercial negotiations and pricing strategies. Great analytical skills to dive into data and identify operational blockers. The grit and drive to navigate challenges in a fast-paced environment. Nice to have: Prior experience in the fitness or wellbeing industry; experience using Salesforce and Metabase. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B Customer Success and German skills are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness res