Data, Reporting & Analytics Lead, Global Business Services

About the role

Data, Reporting & Analytics Lead, Global Business Services At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. As the GBS Data, Reporting & Analytics Lead (DRnA), you will own the data and analytics capabilities across GBS, driving accurate, user-friendly reporting and advanced analytics that support data-driven decision-making. You will be accountable for the GBS data landscape, data quality and reporting governance, including KPI/SLA definitions, reporting standards, demand prioritisation and the continuous improvement roadmap. Working closely with Genpact, GBS Global Process Owners, Business Partners and operational tower leads, you will ensure data is accurate, transparent and delivered on time. The role will translate operational data into actionable insights, helping GBS leadership identify performance trends, risks and improvement opportunities. You will also drive continuous improvement through technology, automation and enhanced analytical capabilities. As IVC Evidensia continues its transformation, you will play a key role in shaping and evolving the GBS data landscape, tools and resources. This is an excellent opportunity for a technically strong and analytical leader to make a significant impact on GBS performance and strategic decision-making. Key Accountabilities/Responsibilities: * Retrieve data from multiple internal and external sources, ensuring data quality by cleaning, validating, and transforming it into a usable format. * Utilize statistical methods and analytical tools to identify trends, patterns, and correlations within data sets. * Design and develop regular and ad-hoc reports using data visualization techniques to present key metrics and insights in a clear and concise manner. * Build interactive dashboards using Business Intelligence (BI) tools to enable real-time monitoring of key performance indicators (KPIs). * Establish and maintain strong relationships with regional & country CFO’s, Group Finance and Genpact management to ensure seamless GBS reporting delivery. * Develop data models to facilitate analysis and reporting, including dimensional modelling techniques. * Adhere to data governance policies and procedures to ensure data accuracy and security. * Collaborate with cross-functional team management, including GPO, finance, legal, and IT, to streamline GBS data integration. * Develop and monitor key performance indicators (KPIs) and metrics to assess GBS operational performance and ensure service level agreements (SLAs) are met. * Manage relationships with external & internal stakeholders e.g. Group IT, Genpact, GBS Global Process Owners, etc. * Understanding of business operations and key performance metrics relevant to the industry * Stay informed about industry best practices and participate in professional networks or associations to foster knowledge exchange. Experience/Qualifications: * Bachelor’s degree in Computer Science, Data Analytics, Finance, Accounting or equivalent, with relevant experience in data and analytics. * Minimum of 3+ years’ experience in data, reporting or analytics within a finance or global business services environment, with experience in a leadership or lead role preferred. * Good working knowledge of Power BI, DAX and data modelling, with the ability to develop and review BI solutions. * Strong understanding of data warehousing, dimensional modelling and data integration. * Experience with Oracle Fusion ERP or other ERP systems * Strong SQL skills (Oracle SQL and/or PL/SQL) for data manipulation and querying. * Proficiency in Oracle T

Skills