Lead Customer Success Engineer - Data & AI Security

About the role

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div></div><h4><strong>About the Role</strong></h4> <p><span class="NormalTextRun SCXW18182702 BCX0">The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's&nbsp;</span><span class="NormalTextRun SpellingErrorV2Themed SCXW18182702 BCX0">Securiti</span><span class="NormalTextRun SCXW18182702 BCX0"> AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the </span><span class="NormalTextRun SpellingErrorV2Themed SCXW18182702 BCX0">Securiti</span><span class="NormalTextRun SCXW18182702 BCX0">&nbsp;Data Command Center platform.&nbsp;</span><span class="NormalTextRun SCXW18182702 BCX0">You'll</span><span class="NormalTextRun SCXW18182702 BCX0">&nbsp;lead onboarding, adoption, and optimization; proactively&nbsp;</span><span class="NormalTextRun SCXW18182702 BCX0">identify</span><span class="NormalTextRun SCXW18182702 BCX0">&nbsp;churn risk and upsell opportunities; and apply deep&nbsp;</span><span class="NormalTextRun SCXW18182702 BCX0">expertise</span><span class="NormalTextRun SCXW18182702 BCX0">&nbsp;in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.</span></p> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4> <ul> <li><span data-contrast="auto">Setup customer accounts;&nbsp;facilitate&nbsp;onboarding; orient stakeholders; walk through administration portals; introduce support channels.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Identify&nbsp;expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"><span class="TextRun SCXW258163310 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW258163310 BCX0">Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.</span></span><span class="EOP Selected SCXW258163310 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">&nbsp;</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,

Skills