Senior Director, Global Delivery Services

About the role

<div class="content-intro"><p>Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="body" data-ccp-parastyle-defn="{"ObjectId":"a0987632-f08d-558a-bb15-7a5818ce7289|1","ClassId":1073872969,"Properties":[469777843,"DengXian",469777841,"Verdana",469777842,"Arial",469777844,"Verdana",469769226,"Verdana,Arial",268442635,"20",469775450,"body",201340122,"2",134233614,"true",469778129,"body",335572020,"1",335551500,"3289139",335557856,"16777215",335559737,"-43",469777462,"7513",469777927,"0",469777928,"1",335559740,"288",201341983,"0",469778324,"Normal"]}"><span style="text-decoration: underline;">Position Overview</span>&nbsp;</span></span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559737":-43,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}">&nbsp;</span></p> <p><em><span data-contrast="auto">The Senior Director, Global Delivery Services leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes. This role oversees a global delivery organization, drives performance through governance and key metrics, and partners with cross-functional teams to support customer success. The position is critical to maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions.</span></em><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto"><strong>Work Arrangement:</strong> </span><span data-contrast="auto">​</span><span data-contrast="auto">Remote</span><span data-contrast="auto">​</span><span data-contrast="auto">, United Kingdom</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role requires the individual to be based in </span><span data-contrast="auto">​</span><span data-contrast="auto">UK Time Zone (GMT/BST)</span><span data-contrast="auto">​</span><span data-contrast="auto"> .&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="body"><span style="text-decoration: underline;">Responsibilities</span>&nbsp;</span></span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559737":-43,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource </span><span data-ccp-parastyle="List Bullet">utilization</span><span data-ccp-parastyle="List Bullet">, and successful customer outcomes.&nbsp;</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Lead and develop a global delivery organi

Skills