Senior Product Operations Manager (m/f/d)

About the role

We're building a new global Berlitz, and this is your opportunity to help shape it. Nearly 150 years of expertise, meeting the ambition and technology to power a new era of learning. If you are the kind of person who thrives in a fast-paced environment, isn’t afraid of a blank page, and is excited to help shape the future of a global company undergoing a significant transformation, you might belong at Berlitz! We're looking for a Senior Product Manager to join our Platform team in an internal-facing role focused on delivery excellence. You'll be the connective tissue across product teams — enabling fast, informed decision-making, keeping engineering delivery on track day-to-day, making sure our platform holds up to country-specific regulatory requirements as we scale globally and defining requirements for the platform back office. Alongside the day-to-day delivery work, you'll run a set of platform-wide programs: centralizing consent management and interfacing with the GTM team. This role is less about owning a single customer-facing roadmap and more about being the operational and program backbone that keeps cross-functional delivery moving smoothly and compliantly. What You'll Do Delivery & Coordination Liaise with Group Product Managers (GPMs) — Act as a key point of coordination across product fault lines, surfacing decisions that need to be made and driving them to quick, well-informed resolution. Lead daily ceremonies — Run stand-ups and other recurring delivery ceremonies with engineering, keeping teams aligned on priorities, blockers, and progress. Troubleshoot with engineering — Partner directly with engineering leads to unblock delivery issues in real time, digging into technical details as needed. Lead triage for cross-cutting bugs and defects — Own the process for identifying, prioritizing, and assigning ownership of issues that span multiple product areas or teams, ensuring nothing falls through the cracks. Drive process improvement — Identify recurring delivery bottlenecks or compliance gaps and put in place scalable processes to prevent them. Platform Delivery (Program) Country-specific requirements — Own the platform-wide program ensuring the platform meets country-specific regulatory and functional requirements (e.g., GDPR and other regional regulations) consistently as we scale globally. Centralize consent management — Lead the program to consolidate consent management (data processing, marketing, cookie consent, etc.) into a single, consistent framework across the platform, replacing fragmented per-product implementations. Build the platform back office for technical support. What We're Looking For 6+ years of product management experience, including experience in platform or delivery-focused roles. Proven ability to work across multiple teams and stakeholders to drive decisions quickly, especially in ambiguous or contested situations. Strong operational rigor — comfortable running ceremonies, triage processes, and cross-team workflows, alongside running longer-running platform programs and owning a live product. Experience working closely with engineering on troubleshooting and delivery issues; technical fluency is important. Experience owning a partner-facing or multi-market product, with sensitivity to regional variation across a large footprint (70 countries, in this case). Excellent communication skills, with the ability to influence senior stakeholders (including GPMs) without direct authority. A bias toward action and strong prioritization instincts in a fast-moving, cross-cutting role. Nice to Have Experience in a platform or infrastructure product role at a multi-market or global company. Background working with legal/compliance teams on regulatory rollouts, especially consent management programs. Experience setting up or scaling incident management, bug triage, or internal support tooling. Experience with franchise, partner, or multi-tenant portal products specifically. Why Yo

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