Head of Legal Operations

About the role

About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized, but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: We are looking for a Head of Legal Operations to lead Legal Operations for Sitecore’s global Legal team. This is a high-impact role for someone who enjoys building and improving how legal teams work. You will help shape the systems, processes, tools, and reporting that enable Legal to scale effectively with the business. Working closely with Legal leadership and cross-functional partners, you will drive operational excellence across legal service delivery, legal technology, outside counsel management, knowledge infrastructure, and continuous improvement. This role is based in London and is ideal for someone who combines strong operational execution with good judgment, a practical mindset, and enthusiasm for building a modern, tech-enabled legal function. What You’ll Do: Lead Legal Operations for a global Legal team and help set priorities, drive execution, and improve how Legal supports the business. Design and improve scalable legal processes, workflows, and intake models to drive efficiency, consistency, and visibility. Own and evolve Legal’s technology landscape, including implementation, optimization, adoption, and day-to-day management of legal tools and AI-enabled solutions. Help simplify and scale legal support through better templates, playbooks, guidance, self-service resources, and operational processes. Partner with Legal leadership on metrics, dashboards, and reporting across workload, cycle times, spend, and team performance. Support Legal budget management and outside counsel operations, including spend tracking, vendor management, and value optimization. Oversee Legal’s knowledge infrastructure, including internal resources, repositories, and practical guidance materials. Partner cross-functionally with teams such as IT, Finance, HR, Security, Privacy, Product, and Go-to-Market to improve how workflows into and across Legal. Lead change management and continuous improvement initiatives that strengthen Legal’s effectiveness, scalability, and business impact. Support adoption of automation and AI across Legal in a practical and responsible way. What You Need to Succeed: A minimum of 5 years of experience in legal operations, legal project management, legal technology, or a similar role within an in-house legal team, law firm, or fast-paced technology business. Strong experience selecting, implementing, and improving legal processes and legal technology platforms, including contract lifecycle management and workflow tools. Experience using data and reporting to improve performance

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