Senior National Account Manager

About the role

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><h2>Senior National Account Manager</h2><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>We’re looking for a Senior National Account Manager to join our UKI team. In this role, you’ll manage the daily relationship with a portfolio of our largest restaurant partners, using data-driven insights to grow their sales and help them achieve operational excellence.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Get to know our <a target="_blank" class="ng-star-inserted" href="https://careers.deliveroo.co.uk/the-commercial-team/">Commercial</a> team — what drives us, how we work, and what you can expect.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>What You’ll Be Doing</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>You’ll be joining the National Accounts team. Working with partners of this scale means you will often tackle challenges that Deliveroo is facing for the first time, directly shaping the future of how we collaborate with the world's largest food brands.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Here’s what your day-to-day might look like:</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><ul><li><p><strong>Strategic Relationship Management:</strong> Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews.</p></li><li><p><strong>Data-Driven Insight:</strong> Monitor and analyse partner-specific goals, creating compelling narratives from complex data to show partners where and how they can improve.</p></li><li><p><strong>Consultative Growth:</strong> Increase revenue and health metrics by advising partners on best practices for selection, pricing, and service levels.</p></li><li><p><strong>Operational Training:</strong> Deliver in-person training sessions for key partners covering operational best practices, Deliveroo insights, and on-site troubleshooting.</p></li><li><p><strong>Regional Collaboration:</strong> Partner with regional Commercial Managers to identify and prioritise growth opportunities across specific UK zones.</p></li><li><p><strong>Marketing Integration:</strong> Work with restaurant marketing counterparts to design and deliver campaigns that create long-term value for both the partner and Deliveroo.</p></li><li><p><strong>Cross-Functional Advocacy:</strong> Identify opportunities to deepen relationships by involving and working with Deliveroo’s Marketing, Operations, and Product teams.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p><strong>What You’ll Need to Thrive</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0">&nbsp;</div><p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><div style="min-height:1.2em;margin-top:0;margin-botto

Skills