Senior Community Operation Manager

About the role

<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><div> <div> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">About This Role</span></span></strong><span data-ccp-props="{"335559738":240,"335559739":100}">&nbsp;</span></p> <p><span data-contrast="none">Sony Interactive&nbsp;Entertainment&nbsp;is seeking a Senior Player Health Manager to act as a studio-facing community strategy partner across&nbsp;PlayStation’s&nbsp;first-party portfolio. Reporting to the Senior&nbsp;Community Operations &amp; Strategy Lead, you will be one of the founding members of a central Community team that provides strategy, standards, and scale&nbsp;for PlayStation Studios and their player-first&nbsp;community operations.</span><span data-ccp-props="{"335559739":100}">&nbsp;</span></p> <p><span data-contrast="none">Working across some of the largest IPs in gaming,&nbsp;this role&nbsp;will be integral to shaping the strategy and central operations supporting community and marketing teams. This is a role for a community&nbsp;leader in gaming&nbsp;who can also execute: equally credible presenting a title community strategy to studio leadership and&nbsp;leaning into game&nbsp;launch-window&nbsp;operations.</span><span data-ccp-props="{"335559739":100}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Responsibilities</span></span></strong><span data-ccp-props="{"335559738":240,"335559739":100}">&nbsp;</span></p> <ul> <li data-leveltext="–" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"–","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own&nbsp;the relationship with&nbsp;a slate of PlayStation Studios&nbsp;community teams, acting as the primary&nbsp;center of excellence&nbsp;stakeholder&nbsp;from early development through launch and live.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":431,"335559737":0,"335559738":0,"335559739":60,"335559740":259,"335559991":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="–" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"–","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Consult on and&nbsp;co-author community strategies tied to&nbsp;marketing&nbsp;GTM&nbsp;(go-to-market)&nbsp;positioning, milestones, and long-term franchise goals.</span><span data-ccp-props="{"335559739":60}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="–" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"–","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Embed with development, marketing, and publishing teams to ensure community is present in planning&nbsp;and development.</span><span data-ccp-props="{"335559739":60}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="–" data-font="" data-listid="1" data-list-defn-props="{"33555

Skills